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Mailing Policy and Limits
Limits
There is a 500 hourly email limit per domain this
limit is also applied towards mailman. If you send over this amount in
any hour most of the e-mails will bounce back with a undeliverable
error.
Many of our servers have a 60 pop checks per hour
limit per e-mail address. If you go over this you're likely to
get a wrong password error message saying login incorrect. Just wait an
hour and it will automatically unlock you. to prevent this from
happening again make sure to disable auto checking or at least set it
to something higher such as 10 minutes.
Any mailing list larger than 5,000 will require a
semi dedicated or dedicated hosting solution from us. Note: dividing
one large list into smaller lists to get below this limit is not
allowed.
Mailing Lists Rules
1. Anytime you're sending a message no matter how
large your e-mail list is you must throttle it. We recommend you
throttle it to at the very least sending 1 email every 6 seconds. If
the mailing list software you're using does not allow you to throttle
you must switch to something else. We recommend phplist which can be
found in your control panel under fantastico. If you do not throttle
and you try sending let's say 500 emails the server will try sending
all 500 in 1 second which is not possible. This will cause the server
load to go very high and for the entire server to be sluggish until
this process is completed. It is our job to keep the server up and
running without being sluggish. Anyone who causes the servers load
to go high will be suspended and the process will be terminated. If you
choose not to throttle you will most likely be suspended for crashing
the server.
2. Any mailing list over 900 emails is only
allowed to be sent to during off-peak times to prevent high server
loads. Off peak times qualify as all day Saturday and Sunday, and 1am -
8 am eastern time M-F.
3. You are not allowed to mail to a mailing list
you were given or purchased. This is spamming because they never agreed
to you personally sending them mail. We do not care how you justify it.
This is spam and will result in termination of the offending account.
4. Any unsolicited e-mail being sent will result
in termination of the offending account. We take a zero tolerance
stance against sending of unsolicited e-mail.
5. Any mailling list MUST comply with all
guidelines set forth by the United States.
These can be found at:
http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm
6. No Direct SMTP mailers are allowed. An example
of this is DarkMailer. Any mail should be relayed through the local MTA
(localhost:25) for further delivery by the server and not done directly
by scripts.
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